Booking terms
These terms apply to every stay booked directly through this site. They are written in plain language so you can read them through. If anything is unclear, write to [email protected] before you book and we will gladly explain.
01 Who you are booking with
Lumière Dubrovnik is let directly by its owner, Antonio Kopanica, a private flat-rate lessor registered in Croatia. There is no agency and no platform between you and us.
Address: Hrvatskog Crvenog Križa 10, Dubrovnik. Email [email protected]. Phone +385 95 596 0149.
Personal identification number (OIB): 59506301211.
02 How a booking is made
You pick your dates, choose a payment plan and send the form. That places a hold on the dates and sends you an email with the amount, our IBAN, a payment reference and a scannable payment barcode. Sending the form does not yet oblige you to pay.
The contract is concluded when your payment reaches our account within the stated deadline — 12 hours for arrivals within 14 days, 24 hours otherwise. Until then the hold can expire and the dates go back on sale.
We confirm by email. That email, together with these terms, is your contract — keep it.
The apartment sleeps 4 and is booked for the number of guests you entered. Arriving with more is not permitted.
The calendar is kept in sync with Booking and Airbnb in real time. In the rare case that the same dates sell on a platform at the very same moment, we tell you straight away and return everything you have paid.
03 Price and what is included
The figure in the calendar is the full price for your dates: every night plus the cleaning fee, in euro. Where a stay carries more guests than the base rate covers, the per-guest supplement is already inside the nightly figure you see.
The price shown at the time of booking is the one that applies. If we lower or raise our prices later, that does not change a booking already confirmed.
There is nothing to pay on arrival: no security deposit, no tourist tax collected on the spot, no card fees and no platform commission.
Your own bank may charge a fee for the transfer itself. Any such fee is yours to cover; the amount that has to arrive on our account is the one shown in the email.
04 Payment
Payment is by bank transfer to our Croatian IBAN. The email carries the IBAN, the amount, the reference and a barcode you can scan in your banking app.
More than 14 days before arrival you choose between two plans: pay the first night now with the remainder due 14 days before arrival, or pay the whole stay now and take 10% off the nights.
Within 14 days of arrival the full amount is due within 12 hours and the booking is non-refundable.
If the remainder is not paid by the due date, we may treat the booking as cancelled and keep the deposit.
05 Cancellation and changes
Deposit plan: cancel more than 14 days before arrival and the deposit comes back in full. Cancel inside that window and the deposit is kept.
Discounted prepaid plan and last-minute bookings: non-refundable. That is what the lower price and the shorter deadline are based on.
Refunds go back to the account the money came from, within 14 days of the cancellation.
You have no legal right to change your dates, but do ask — if the new dates are free, we are glad to move your booking.
If we ever have to cancel your stay because the apartment cannot be used, you get every euro back and we help you find something comparable. Any further claim you have under mandatory consumer law is unaffected.
06 No 14-day right of withdrawal
Accommodation booked for a specified date is excluded from the statutory right of withdrawal for distance contracts — Article 16(1)(l) of Directive 2011/83/EU, transposed in Croatia by the Consumer Protection Act. There is no 14-day cooling-off period on a stay.
What applies instead is the cancellation policy above, which you accept when you book.
07 House rules
Check-in is from 15:00 with lockbox self check-in, so you can arrive whenever suits you. Check-out by 10:00; a later time is often possible when the calendar allows — just ask.
Children of all ages are welcome; from 18 they count as adults. The bedroom has a king bed and the living room a double sofa bed, so the apartment sleeps 4 and no more.
Only the people named in the booking may stay overnight. Friends are welcome to visit during the day — just let us know.
No pets, no parties, no smoking anywhere indoors.
This is a residential building, so quiet hours run from 11 pm to 7 am.
A private parking space in the building garage (level -2) is included with the stay. Maximum vehicle height is 2.1 m.
Electricity, water, heating and cooling are included in the price. Flammable and explosive substances may not be brought into the apartment.
Croatian law requires us to register every guest with the tourist board. That is why we ask for names and travel-document details at check-in.
We do not enter the apartment without telling you first and having your agreement. The exception is an emergency — a fault, a danger, or good reason to believe the rules are being seriously broken.
You are liable for damage caused by you or your party beyond normal wear and tear. Should that happen, we will let you know and show what the claim is based on.
Nothing needs scrubbing when you leave; the cleaning fee covers that. Just take out the rubbish, switch off the appliances and close the windows.
08 Liability
The apartment is described and photographed accurately on this site, and those descriptions form part of the contract.
We are not liable for interruptions outside our control — utility cuts, weather, strikes — but we will do everything we can, and where an essential service fails for a longer period we will agree a fair reduction.
We do not take responsibility for belongings left in the apartment beyond what the law requires of us. Lock the door when you go out.
Nothing here limits liability that mandatory Croatian consumer law does not allow to be limited.
09 Your data
The data controller is Antonio Kopanica, with the contact details given at the top of these terms.
To take a booking we need your name, email, your phone number if you give it, your dates and the number of guests. We process this to perform the contract with you and to meet our legal obligations as a lessor — guest registration and accounting. That processing does not rely on your consent, and your details are not used for marketing.
We do not sell your data and we do not send you marketing. Your details reach only what the booking needs: our bank, and the eVisitor system run by the Croatian tourist board for guest registration.
Booking records are kept as long as tax and accounting law requires, then deleted. You may ask at any time what we hold, have it corrected, or have deleted whatever we are not obliged to keep — write to [email protected] and we answer within 30 days.
This site sets no advertising or analytics cookies and runs no analytics. The map on the location page is loaded from a third-party map provider (OpenStreetMap), which sees your IP address when the map loads. Nothing else on the page calls a third party.
The site and the booking database are hosted by Cloudflare, and email is sent through Resend. These are our processors; data may be processed outside the European Economic Area on the basis of the European Commission’s standard contractual clauses.
If you think we are handling your data wrongly, come to us first — and you also have the right to complain to the Croatian Personal Data Protection Agency (AZOP) in Zagreb.
10 Complaints and dispute resolution
If something is not right, please tell us while you are still with us — most things can be sorted out the same day.
You can also send a written complaint to [email protected] or to Hrvatskog Crvenog Križa 10, Dubrovnik. We confirm receipt and reply in writing within 15 days, as Croatian consumer law requires.
A complaint counts just as much after you have left; the time you have to raise it does not depend on your still being here.
If we cannot agree, the dispute may be referred to an out-of-court consumer dispute resolution body — in Croatia, for example, the Mediation Centre at the Croatian Chamber of Economy. Taking part is voluntary for both sides.
The EU Online Dispute Resolution platform was closed in 2025 and is no longer available. If you are travelling from another EU country, the European Consumer Centre network handles cross-border consumer complaints free of charge.
11 Governing law
Croatian law applies and the courts of the Republic of Croatia have jurisdiction. If you are a consumer resident in another EU country, this does not deprive you of the protection of the mandatory rules of your own country, and you may also bring proceedings where you live.